google review Google 4.9/5
1,000+ reviews
502-456-5982 Schedule Online
site-mobile-logo
Premier Home Services in Louisville, Southern Indiana​ & Cincinnati Get a quote today and a new bath tomorrow! schedule online
Homepage Image Homepage Image

About Us

Get to Know Tom Drexler

Tom Drexler Plumbing, Air & Electric was founded by 4th generation Master Plumber, Tom Drexler, in 1982. We’re now one of the area’s largest home service providers, proudly serving Louisville, Southern Indiana, and Cincinnati.

With a fleet of over 200 trucks and a management team has over 100 years of experience, we’re well equipped to meet your HVAC, plumbing, and electrical needs.

Our mission is to create customers for life — see what your neighbors have to say about our outstanding service. Tom Drexler rolls out the red carpet for every homeowner, so you know we’re a company you can trust.

Call now or book online 24/7 for award-winning service.

Our Code of Ethics

Customers

  • WE WILL SERVE our customers with integrity, competence, and objectivity.
  • WE WILL DELIVER to our customers all that we promised through value-added services.
  • WE WILL PERFORM our work to meet technical codes or better.
  • WE WILL EXPLORE each customer situation to sufficient detail and gather significant facts to gain an understanding of the problems, the scope of assistance needed, and the possible benefits our service and technical recommendations may provide our customers.
  • WE WILL RESPECT each customer’s home and property and leave them as clean or cleaner than we found them.

Employees

  • WE REGARD our employees’ satisfaction as important as customer service and company profitability. We subscribe to the premise of win, win, win.
  • WE WILL ASSIGN technical and support personnel to each job in accord with their experience, knowledge, and expertise.
  • WE WILL FOSTER training for all our employees on an on-going basis to improve and uphold high-performance standards.

Professional Responsibility

  • WE WILL PERFORM jobs for which we are qualified by our experience and technical competence.
  • WE WILL MAKE quality service the trademark of the jobs we perform. If needed we will take care of callbacks with a minimum of inconvenience to our customer.
  • WE WILL stand behind our work.
  • WE WILL follow the Golden Rule.
  • WE WILL MAINTAIN a wholly professional attitude and behavior toward those we serve, our fellow contractors, our own employees, our suppliers, and the public at large.
  • WE WILL NOT provide services to a customer under terms or conditions that might damage or compromise the integrity of our trade and profession.
  • WE WILL NOT advertise our service in a deceptive manner.

Earnings

  • WE WILL AGREE with our customers independently and in advance on the basis for our fees. Our fees will be commensurate with the quality of the services we deliver and the responsibility we accept.
  • WE WILL MAKE it our moral imperative to maintain a profitable business as a part of our responsibility to our employees and our families.
  • WE WILL BE MINDFUL of the honest value received by the customer and our right to an ethical profit.

Social Responsibility

  • WE WILL BE GOOD corporate citizens.
  • WE WILL PROTECT the health and safety of our communities by sharing knowledge of new environmental developments and technological advancements with the communities we serve.
  • WE WILL REPORT violations of this Code of Ethics.

read more 

Awards & Affiliations

affiliation1
affiliation2
affiliation2
affiliation logo
affiliation logo
affiliation logo
You Can Count On Our Award-Winning Company

We’re proud to have received the Nexstar® Select Service Award! Through a series of independent surveys, Nexstar®, a professional training and development organization, identifies a select few service providers across North America as standouts among their peers for superior customer service, workmanship and operations.

We’re the Best of the Best

Only the best wear the Tom Drexler uniform. Our first-class employees are:

  • Friendly and helpful
  • Skilled and knowledgeable
  • Thorough and thoughtful
  • Drug-tested and background-checked

We’re committed to providing only the most knowledgeable, highly skilled professionals to work in your home. Our technicians undergo continuous training at our very own on-location training facility so we’re ready to assist with your heating, cooling, plumbing, and electrical needs.