Testimonials & Reviews
Was very pleased with the courtesy and professionalism of the furnace tech; he spent a fair amount of time checking our furnace and documenting its condition. He then reported back to me without any pressure to get more work done.
Great service once again ! Highly recommend .... fixed all plumbing issues , courteous and professional.
Shows up on time and they do a good job.
Jerry kept me in the loop every step of the way. There wasn't a repair he made that he did not explain and show 1.) Why there was an issue and 2.) What he did to fix it. That is something that always stands out to me for this type of work.
I think his name was James. He was so kind and courteous . He didn’t look like the picture. His beard was much fuller . But he was very thorough . Explained everything in detail in words I could understand . Thank you!
Sean A. was awesome! He was very professional and pleasant.
Devin was right on time and did more than I asked. He acknowledged a mistake from previous service and the company is making it right, with no charge to me..
Shawn knew his work. He explained his work to me in a way i could understand and trust. A very good professional, as well as great personality and respectful. I would like him to do my work always. Thank you, Phyllis Straus
The technician, Mike C, was excellent...on time, took his time looking at problems my husband told him about and had our kitchen sink going again in no time. Very friendly, yet professional.
Was very professional, informative, and thorough! He explained the issue and what he done and was open to any questions! Thank you for the fantastic service!
Very satisfied with the quality of work.
Nick did a great job. He explained everything clearly , took his time and was very knowledgeable.
John P was very professional.. Just great service!
A service man, Terry H, was sent out quickly and he was friendly, knowledgeable, and very helpful. He took care of our issues in a very timely manner.
Lauren was great and very knowledgeable, appreciate the great service!
On Tuesday I discovered a leak in my kitchen drain plumbing. I called Drexler because they had done some work for me in the past. On Wednesday the service tech. Hank arrived on time. I showed him the problem and he gave me several possible ways to fix ...it. Since we have recently remodeled the kitchen, I was concerned about having to damage the new cabinets. Hank evaluated the situation and came up with a solution that would avoid damaging the cabinets and still repair the leak. He was very professional, did a good job and cleaned up after himself. The only negative is that the price was a bit more than I anticipated, but the work was excellent. I would recommend Drexler (Hank) to friends.
Mike was awesome, very polite, honest. Thank you!
Chris did a fantastic job in correcting our dual plumbing problems...his personal professional manner is greatly appreciated...you would be very fortunate if you could hire many more fine young men like Chris...Sincerely, John Spiers
Drexler has scheduled me quickly & seems to spend time working on my AC/heat system. Their people are nice & explain the issues & the steps they’re taking to remedy the situation
Courteous and professional! Stanton was knowledgeable about his work. Clean and neat! I highly recommend Tom Drexler for plumbing needs.
I love everything about how Tom Drexler operates, and their employees are very informative about the issue at hand , their always here on time, and get the job done in a reasonable time. I have referred several friends and family members to them and ...advised them that they should purchase a service plan with Tom Drexler. money well spent
Our technition Travis was knowledgeable, courteous, and answered every question we had with a smile. He fixed our heat issue in a flash and we couldn't be more happy with the service and experience Travis with Tom Drexler has provided. Will definitely ...recommend to others.
They care about the customer.
Darryl did an amazing job!!
I can't express how much I appreciate Tom Drexler and their business model. They may be real good at what they do but what stands out to me the most is the Customer Service. Each and every one of their technicians has been amazing and each interaction ...has been excellent. Certainly gives me peice of mind knowing they are there when you need them, relaible, professional, courteous. Something a good few companies here could learn from.
We have been Drexler customers for five years. They have replaced shower faucets, pipes, installed a new water heater...so from small to big jobs. They do quality work and while the cost may be a bit on the high end, it is worth knowing that I won't have ...to call them again about the same issues. Each tech that has been to our house is gracious, courteous, and transparent about their diagnosis, plan to fix the issue, and costs. High marks for their plumber, Mike Catoe.
Technician was friendly and polite. He went over everything he did to the unit with me and made sure all my questions were answered. He reassured me my system was in great working order. They also offer valuable maintenance plans. These save you money ...for services every home needs. I highly recommend Tom Drexler.
Exceptional, thorough service! Then consultant Tom Logsdon also exceptional!
I am very please and satisfied with the service. The technician was very knowledgeable and friendly. He got my system up and running, arrived in the time specified. i wld recommend to others
We are very satisfied with Wayne's work. He gave us the estimate the day before in terms of cost and time to install the water heater. He was here promptly this morning as he had said he would be. He was very friendly. Turns out that he was a friend of ...our son from high school. We got to talk old times.
On time. Explained all aspects of my furnace to me.
Ray thoroughly checked out our furnaces as part of the silver maintenance plan. He took pictures, explained everything and offered advice on their conditions and our options. We always have a good experience with TD.
Mr Short was very professional and knowledgeable in the installation of my water heater. He got the job done in a timely manner and showed me the finished job and all that was done to bring it up to code. He was very polite and I am pleased with the ...results. Thank you for the prompt service.
My experience with Tom Drexler Plumbing, Air & Electric wasn't the best this time around, but the thing about this company is that they ALWAYS make it right. That's why I pay the extra money to use them. I trust them with my plumbing, air and electric ...needs. Whenever you experience less-than-satisfactory results, all it takes is a call to Brittany, and she will see that the work is done. She sent Tommy H. out today, and I'm very happy with what he did. Am I happy that it took two months to complete a project I was told would take two weeks? No. But I AM happy that Brittany followed through and took care of the issue.
Our issue is not resolved yet but I have complete confidence it will be resolved!! We will be spending a lot more than we planned, but it was well explained and they gave us multiple options!!
I had a great experience with Tom Drexler, specifically technician Adam King. He was knowledgeable and personable. He explained what he was doing, what I should expect, and what to watch in the future. I feel very informed and confident in my HVAC system ...performance. Thank you for your time and effort.
Stan C is a great technician. Very thorough, professional yet personable and knowledgeable. Although the prices set by Tom Drexler are a bit elevated, in my opinion and experiences, I do feel the work is done properly.
Great service. Plumbers, heating an a/c technicians as well as installers very knowledgable and helpful. Were able to answer all questions. I highly recommend this company
Adam was very thorough and friendly. It was a pleasure meeting him and would gladly have him work on my furnace anytime. Thanks!
Arrived early and was very efficient
Devon from Tom Drexler Plumbing was very informative and cleared my main sewer drain in just a few minutes. He was joined by Mike and together they helped us figure out this best way to prevent this from happening again. I am thoroughly satisfied with ...the service I received today and have faith that the work they do to fix or drainage issue will be of the highest quality. Five stars and 2 thumbs up!
Adam Kunkel came out looked at the drain gave me the options and completed the work. At some point i will need some more work and he had a co-worker come out and give an estimate. Overall did a great job and was really friendly.
The work was done quickly. Chadd and Alex were very effective about communicating with me what they were doing and what I needed to do and be aware of. They even fixed a blunder of my own making. They were all finished and loaded up and were contacting ...me to pay. At that time, my cat went outside and of course walked right across their freshly poured and smoothed concrete. Paw prints all through it. And they graciously resmoothed it out even though they had already loaded everything and were ready to go. They were very kind and we are happy with the work they did.
Service was fast and good
Our technical specialist, Steve, was courteous, thorough, and professional .
Devan was awesome! He shared great knowledge, fixed my issue, and even shared more tips to help ensure I wouldn’t have future issues. Highly recommend 👍. I don’t usually leave reviews, but I’m very impressed and satisfied.
The folks at Tom Drexler are top notch! I was really impressed by so many aspects of their service. Starting from the text message informing me of the technician’s location and picture, to the knowledge displayed by Cody and Wallace in regards to ...repair and replacement. Cody was patient and understanding in answering any questions or concerns I had relating to my furnace going out on my family and I in the middle of January. By providing honest answers and thoroughly explaining his thoughts on the issue, it lead me to make the decision to replace the unit overall. Wallace later stepped in and provided insight on how I could properly invest in my home and provided several different options that would best fit my current financial situation. Best part, Wallace even let me borrow some heaters to keep the house warm overnight so that we didn’t suffer through another harsh night of winter! Tom Drexler is a phenomenal business that I believe genuinely cares about the customers in relation to their finances, but most importantly their safety. If you’re a first time homeowner or not, you cannot go wrong with Tom Drexler. I feel confident placing my trust in them for any future needs down the line! Thank you all greatly for your thoughtfulness and professionalism! A big thank you to Jason Reed with Tom Drexler for recommending their services. Couldn't have asked for a better company to work with and give my business to!
Jeremy and his partner did a major plumbing renovation that now gives e warmer/hotter water in the other areas of our home. He kept me informed on the project and they worked diligently until the job was done. Very professional and friendly and I will ...use Tom Drexler again because of their quality of their work. The price was a bit higher than expected but I am very happy with the results.
Brad Roberts was the nicest person I have ever met. He went above and beyond what was really his job. It felt like he was family. He took his time in explaining all of our options. He explained how this new water heater worked and answered all of my ...questions. You can't go wrong hiring Brad Roberts from Tom Drexler for your plumbing needs!!
Mr Newkirk did a great job getting the broken pipe fixed quickly and efficiently.
Tiffany did an excellent job clearing my drain. She was very professional and punctual.
The guys showed up and got right to work. They did an amazing job and kept me updated along the way.
Chris was very knowledgeable in evaluating my residential sewer line.
Bruce was very polite and professional. I'm very pleased with the service. I highly recommend Tom Drexler services.
Giles was very courteous and efficient with good suggestions on HVAC performance.
Chris Hardin, Anthony King, Chris Dews, Brent Graham and Jason Reed did a great job and we are very happy. Taylor H just completed a service call and he was excellent. Thanks. Tim S was just at another property of ours ( 2020/01/14). He was great. ...Thanks.
Mark was very knowledgable and kind, thanks!
Adam is very friendly, professional and helpful young man. I appreciate his willingness to explain services.
Called and they came out the same day! Awesome! Thank you so much.
Came earlier than scheduled and got us back to normal 3 hours early. Great service!
I paid for a toilet rebuild because the toilet wasn’t working properly. The repair lasted three weeks. I was told I needed a new handle, and after paying $300 for a rebuilt toilet, I had to pay another $ 100 for the handle so the toilet would flush. I ...would think the handle assembly would be part of the rebuild, but no. I will take my business elsewhere, and I had used them over the years, no more.
I lost heat over the weekend, and I'm now back up and running (and warm)!
Always polite, thorough, and they stand by their work. Schedules are flexible and the communication is top notch. I love the convenience of Tom Drexler.
Mark T. right on time, took the time to properly investigate our thermostat problem and figured out the problem and answer. Professional, knowledgeable, respectful and polite.
1-12 was Justin’s turn. Again, a very pleasant man, resolved the issue quickly so I could get to bed after a very long day so I appreciate his help Thank you Justin for restoring my hot water now go Yell at my other two friends for forgetting to ...turn it back up Okay today 1-11-2020, I HAVE HEAT, Yeah. That is thanks to Chris and Church. They are so sweet, I think I like all the Drexler guys. lol All kidding aside, Chris was here promptly, check out space, waited on Church to bring some supplies (I think) because he didn't bring breakfast, but he was still pretty cool. They worked, completed job, explained my new furnace, went over paper work - just WOW. And Church took out my trash for me and wiped up the wet floor (how many service techs does that?) THANK YOU again. Heath came today 1-7-2020. I enjoy our conversations. Again the concern, the knowledge of his job and I learned he was a Marine ooh rah Excellent service. I have met several techs in the last couple of weeks And I just wanna shout out Tom Drexler knows how to choose his workers. Thank you for your service. Calvin was a wonderful technician. Took The time to explain things very patient courteous he was great I would recommend him and this company to everybody Now I have worked with a (furnace guy) JIM. Another great employee of Drexler. His detailed explanation and concern was genuine. I appreciated all he did. Thanks Jim. and then we had another plumbing guy come out to check on some things, JOSH, you were awesome too. and let's not leave JEREMY out, he was an awesome water heater guy - again explained some things, took the time to set me up a follow up appt. Sorry it's taken so long for me to reply Jeremy - but all of you guys were great. and I have another one coming tomorrow, he has a lot to live up too. Thanks guys.
Lauren did a good job.
Just had a estimate done both were very nice and explained questions