Testimonials & Reviews
Ray is very knowledgeable and explaned all issues with my system and gave me several options. I would highly recommend him and Drexler
Jeremy Upton did a great job at our house. He was very polite. He did a very neat job and would highly recommend him for future repairs.
Nick was very professional, gonna make a good plumber. Needs to be in the apprenticeship program
Mike C. came out and provided an estimate for a water softener - he was very professional, knowledgeable and friendly. I really appreciated his guidance on helping navigate the options available and guide me through the process. Very impressed!
Michael cadreau was my technician. He did a great job, was fast and punctual. I had a bathtub drain clogged. He even cleaned my tub when he was finished with the job! He told me exactly what to expect from the beginning and talked pricing and numbers ...before doing any work so there was no worry or surprises. I was very comfortable having him in my home and will definitely call and use them again. Oh and not to mention a 30 day warranty on the job!
Stan was very courteous, efficient and thorough. Thank you for the wonderful service today!
Mike was amazing! Super professional and friendly. Will definitely be requesting him for future issues.
When he arrived he was quick and efficient.
The technician is very professional. Found the issue quickly, got the repair work done quickly. Also cleaned up the work area afterwards.
I love my technicians Giles and James. They were on time. I received a text with picture ID so I knew who was coming. They were very through and kept me informed every step of the way.
We were more than satisfied with the quick response and quality of work that was done. Employee Andy McKim was very punctual and most polite. You can rest assure that if we need service in the future he will be who we ask for. Tom Drexler, you can be ...proud to have people like Andy in your employ. Very professional!
I explained the issue with Chris. Chris gave me three options. We agreed upon the price, and he went to work.
Mike Catoe was prompt, courteous, friendly, efficient, helpful, made suggestions for choices for alternative choices for faucet replacements, was very capable at accomplishing the project and did so on time and without glitches, tested the completed ...installation for reliability, and left the bathroom clean and neat. I would enthusiastically recommend him to other potential customers. Kudos to Mike and Tom Drexler company.!
Prompt, courteous, and knowledgeable. So nice having the peace of mind on your furnace/HVAC
Very punctual, and professional. Got to the heart of my issue. Would def reccomend to everyone. Thanks Tom Drexler.
Initially George came to my place of buisness and told me I needed to spend $2500 on a washer vent and would not be able to help without doing that. I felt that this was wrong and asked for them to come out with a different technician to get another ...opinion. It was a simple clog that was easily fixed. The gentleman was extremely rude and I would not want him back. Mike Hines and the Mike kedrow cleared the clog without a problem. Had I been an elderly person they may have gotten a lot of money out of me and the clog would have still been there. I suggest if using Drexler you request Mike Hines to be sent out. This is the second time they have told me I needed expensive repairs that were not at all needed. The first time I was told by Tiffany Frost that my sewer line was collapsed. This was not true it only needed a clean out. Beware always get a second opinion . I'm only giving 3 stars because of the technicians who actually cared. Other wise it would absolutely be 1 star
Devan was a very jovial young man. I enjoyed his conversation. He came in and was very professional. He explained everything before he got started. I appreciated how he evaluated everything before he got started. When he did start he was very quick. Told ...me about the warranty. I appreciated his honesty and his desire to get the job done right and to focus on preventative maintenance so he doesn't have to return. And to top it all off he left everything clean! Very impressed with Devan and the company! This was our first experience with Tom Drexler Plumbing.
Tiffany was polite and very professional. Would use her again. Jerry is a pro. Courteous and knowledgeable and actually looked for ways to save us money. Would definitely use Tom Drexler in the future.
Poor customer service from the office staff. Called 5 minutes after the appointment window letting us know there was an issue with our appointment and they would not be able to send a technician out that day. The issue was that they had not heard back ...from our landlord giving his approval. I understand the landlord approval but I was paying for the work not the landlord. Finally my significant other took the day off from work for one of us to be home as required. If there was a problem with our appointment how come they did not call us the day before? We could of contacted the landlord again, rescheduled the appointment or found another solution.
As usual, the was superb. Every technician is well trained and very polite. Couldn't be more pleased!
On time professional services.
When 'old age' finally disrupted the drains in our Kitchen sinks, our out-of-town Guests were genuinely impressed that we had such quick access to Plumbing Services in Louisville. Thanks Tom, and please let Brad know that he did a GREAT JOB !
Tim Schweitzer was very nice and explained our situation and gave good advice about resolution
Mike Catoe is the definition of professional. The job was better than expected and the area was cleaner than he found it. The peace of mind and efficiency that he operated with makes me want to refer this company to all my friends. Class act, will be a ...customer here for life. Always see the ads...Mr. Drexler sure knows how to market and he backs it up. He values his customers but also his employees. Great to hear someone speak that well about the owner of the company. Thanks Mike for all the extra touches as well, above and beyond, that’s for sure!
Louis was on time, informative and knowledgeable AND speedy.
Nick King was a great technician to work with.
Thanks For Taking Care Of Our Plumbing Problem!
Taylor Geotz was our technician and he did an exemplary job on a drain cleaning. Very professional, neat and effective.
Michael was courteous and professional. Coat of service was higher than expected but reasonable. Would use Tom Drexler again.
Service was great...Michael Cadreau did a great job...he was very professional, very insightful in regards to solving the problem. I highly recommend Michael and the Drexler team
I just want to thank Wayne and Cooper for finally getting my kitchen drain unclogged by Wednesday night, on the day before Thanksgiving. I am pleased to say it's still working fine and we had a wonderful Thanksgiving prep and clean-up.
Always a quality service. Clear and detailed inspection.
Great work at a great price! Our technician was very respectful and worked diligently to fix our problem.
My word, did we have a doozy for Justin. What was to be a water heater replacement, turned out to be a water line valve replacement, and a gas line valve replacement with a subfloor cutout/replace too. Justin just kept at it like a champ. Now we have hot ...water, no leaks, and shut off valves that work. Thank you so much.😄
George M and his crew did a great job. They called before coming and arrived on time. They were neat and careful to keep my floors clean. Their bid was precise. I was told it might take them 4-5 hours. It took 4 to install the new hot water heater and ...repair additional pipe leaks I had. I had enough time to have it all up and running well before it was time to fix dinner. I would call them again if needed
Great service and they show up when they say they will.
Kyle was punctual, friendly, informative and efficient. Couldn’t be happier with his work. Thanks!
Staff I dealt with were all very professional and respectful.
Josh did an excellent job. Answered all my questions and very professional. A great employee for your company. Thanks again!
Our technician Stephen did a great job of letting us know what he was going to do and also the risks involved. He was very efficient and was a pleasure to deal with. I give him 5 stars!
I called first thing in the morning for work on my garbage disposal that burned up the night before. The person who answered the phone was very friendly and helpful! Terry was the technician who was dispatched to the house he called on his way and was ...extremely courteous when he arrived. He was quick to diagnose the problem, gave me a couple of options for repair and completed the job quickly. I would definitely recommend Tom Drexler!
I was very pleased with this service. The quality of the work was amazing. Thanks
Taylor was so courteous and got our drain open. The affected bathroom is used by an elderly family member so it was an urgent issue. He was so nice and very respectful. I appreciate always being able to count on Tom Drexler for our plumbing and HVAC ...needs.
My service technician that came to my home was very courteous and took his time. He checked my furnace thoroughly. I had called for the cleaning and inspection. Due to his thorough inspection he found multiple cracks in the furnace. For the first time ...ever I have gas heat, and this was a blessing he c as me today. This could cause carbon monoxide leak and I am a single mom with two young girls. We have the detectors, but I had no idea the unit is in bad shape. He even sent his findings to another tech to get their opinion if what he was advising me was right. He was very patient, and answered all my questions, he even apologized for giving me the bad news. He informed me of the problem(s) and put me in contact with another person that would arrive the very next day to go over everything and all my options for work that needs to be done. He informed me Mr. Drexler's main goal is the satisfaction and safety of the customer. I became upset after I found out the bad news and he was so kind and reassured me everything will be okay, the company will work with me. It's right here at Christmas and I was reassured multiple times they will find an option for me. I cannot go without heat, and would never risk my childrens life so I hope tomorrow what was told to me really does happen. I'm a medically retired Police Officer and a Christian and I believe God sent my tech to me today and I hope he remains with the company a long time. He is the type of person Mr. Drexler needs working there. Thank you, have a blessed day.
They were very professional and did a very good job
Tech was on time and polite. Briefed me on status of system and detailed specifics he would address and why. Very methodical. I also noticed that he did not hesitate to call on his field support to confirm some of his observations to ensure proper or ...adequate solutions.
My technician was very knowledgeable and friendly, explained the component that would at some point cause a problem and replaced it so it should be good for a while. Like being able to head off a problem before it happens. My experience with the ...technicians that i have delt with so far are very well trained....thank you
Had a great experience in all aspects. Adam K and Shawn did a timely excellent job. Very competent, friendly, knowledgeable and informative Techs. Everything done was efficient and clean. Thanks Adam👍
Super job by Darryl I have heat! Really nice guy too!
I had my Water heater replaced by Dj Short. He showed up right on time and was very professional. Dj was very knowledgeable about my water heater and was able to diagnose the issue and install a new water heater in no time. Thank you Dj for your useful ...tips about my water heater I was so pleased by your service.
If you want friendly, professional and quality service. Call Tom Drexler. Chris made today's visit a stress free event.
Stan was very professional, knowledgeable, and personable. Very pleased with HVAC inspection. Excellent preventative maintenance program. Drexler is our new "go to" contractor for HVAC, electrical and plumbing
Came when said they would. Needed to create new power source to a couple of plugs. Completed within time said they would. Tech was thorough and very personable. Did a good job.
Taylor was my tech, he was very informative on what he was doing. Was very pleased with how he took care of my problem.
Travis Tyler was very efficient, showed up on time and was very nice.
Very courteous young man was punctual and professional.