Testimonials & Reviews
Taylor called before he came, very professional, asked the right questions, and fixed the problem in a short time.
Taylor G. showed up on time and fixed the leak within minutes. He’s willing to show & explain the mechanics behind certain plumbing situations. Would recommend this service.
Overall such a great company!! They know what they are doing and what needs to be taken care of!!!!
Both of the techs were great that came out. However, I was told that my compressor was bad and that it would be about the same cost to replace the unit. Knowing the cost of an AC unit will run into the thousand I had another company come out and take a ...look. They replaced the capacitor and my home was cooling down within minutes. Drexler is still claiming that the capacitor could fail in weeks or months because of a larger issue, but I suppose only time will tell. If it makes it until next summer I'm calling BS. If they were right I will give them 5 stars and they can say "I told you so". Call me old fashioned but I'll take a $95 dollar fix or $5,000.
Mark Terry was excellent! He showed me the problem and what he did to fix it. He explained everything so that I understood. I will definitely ask for him to come back if I have any more problems.
Philip Cochran btw. But, had Rob Lopez come out and check out our hvac system. Super cool dude. Very knowledgeable and kept it real. Felt like hanging with a bud while checking out everything.
I had asked for a morning appointment; the technician arrived some minutes before 11:30. That time is out of range of my definition of morning. Phone calls in attempts to reach me went to the cell phone, not the primary number I had left when scheduling ...the appointment. Some effort must be made on the vendor's part to avoid such aggravating and embarrassing moments. Once the technician arrived, he had both matters troubling me dealt with inside of 45 minutes. A true professional. I will ask for him again.
Very happy with this company, service technician was professional and handled our problem very quickly. Thanks!
The guy that came out and gave us an estimate was nice and efficient
Quick, easy, professional service. Would definitely recommend. Nicholas K. was A+....I had a clogged pipe/drain coming from the washer downstairs up to the sink in the kitchen. It took about 20 minutes and everything was fixed! I really like that there ...is a 30 day warranty. Thanks Tom Drexler Plumbing!
The technician, Chris Hughes, was very thorough and professional.
Adam K. Was the best he was polite explanies the process prior to EVERYTHING.. His people skills are phenomenal felt like talking with womw one ive known for years... Because if Adam K. I will only be using Tom Drexler plumbing for any need . And if i ...can request Adam again i will. I was dredding this the call,the idea of a plumber man was u wrong.. Huge PRAISE to you guys for making it comfortable and easy. Adam K.. Is 100 percent the reason i will use you again. THANKS
Chris took his time to explain everything that needed to be done. Service is very efficient from calling and making an appt. to someone showing up same day. Thanks much
Jeremy was very friendly, very professional, and very prompt in finding and fixing the issues with our water hose line. Coincidentally after we scheduled the appointment we started having issues with our kitchen sink so I asked if he had time to check it ...out too and he said absolutely he would take care of it too. He went above and beyond other plumbing services we’ve used in the past. 5 stars all around!
Chad is very insightful and helpful! Would recommend to anyone.
Gunther was very prompt, professional and efficient. Thank you very much!
Very professional Service Tech. Did a good job.
On June 8 Darryl H. did an excellent job. Professional! Air conditioner works perfectly!
Mike did a great job installing new plumbing fixtures at our house. He carefully installed a new pedestal sink and it’s hardware, a tankless water heater, as well as three toilets, he arrived on time and was professional throughout the entire day. He ...worked hard to make sure that the commodes did not rock, even though they were set on tile which is always uneven. He made sure we had hot water for the next 25 years! He cleaned up the work areas, communicated well, and was very pleasant to work with. I’d highly recommend asking for Mike Catoe for your plumbing needs!
Jeremy Mudd was very helpful. Discovered, and took care of the problem in minutes and helped me out of a jam. Very happy with the way things turned out. Changed the way I felt about T.D.
I have used Drexler many times now. With future plans to continue to use them. Their work is quality, but their strength is in their employees. They are professional, respectful and kind people. They also go above and beyond. Doing little "extra ...things" that they are not required to do. Like giving advice on future projects or fixing something that was not even on the original order. Calvin was just an all around good guy. We ended up getting some advice from him on another issue and he is coming back next Friday to install a brand new basement sink for us. He gave us an excellent price! I plan on using Drexler for all my Electric and Plumbing needs. There is no need to go anywhere else. Thank You Calvin.
We came home from work to find our water heater was leaking from the top and going out. We called Tom Drexler plumbing and they sent Mike Hines out the next morning. I thought it was nice that they called me and emailed me a picture of who to expect. He ...got everything up and running again. A new water heater installed , and we had him replace the leaking kitchen faucet while he was here too! Thanks for the efficient service and not having to take more than one cold shower!
Second visit from Tom Drexler was just as good as the first! This company makes sure you have the correct information to make an intelligent decision. Thank you!
The technician, Ray Arocho, gave a professional, informative, and candid assessment of the state of our HVAC system and offered helpful recommendations for resolving our issues.
I wish we could rate him higher on all the above. Love the service that Tom Drexler and company provides!
Devon showed up promptly, was knowledgeable, friendly, and knocked out the job in about 10 minutes. No shady upcharges or pressured sales tactics.
We had a main line drain blockage and Tom Drexler Plumbing was very responsive by scheduling service for the same day, within a few hours of my call. They arrived when they said they would and performed the drain clean-out work to my satisfaction. Devan ...Bennett explained everything that he & Andrew Winfield would do to resolve all my drain issues. Once the drain was cleared, they used a camera to inspect the interior of the drain line all the way to the main sewer connection. They gave me all the options for any future work as well as estimated pricing before they left. Devan was also very thorough in cleaning up before he left. I would recommend Tom Drexler Plumbing to anyone with a blocked drain line.
Austin arrived and went straight to work getting our drain flowing again. Very friendly and explained what he was doing at each step. First time ever calling a plumber and couldn’t have been more happy with the service. Thanks Austin!!
The guys I had are friendly and very professional . They are not pushy and they listen to what you have to say. I enjoy that way of doing things.
Cody arrived when expected and completed the job in a timely manner. April Habib
Had a clogged pipe in my AC unit. Flooded a little bit of the basement. Cody took care of us and got it fixed quickly.
Adam did a great job. He was fast, friendly and took great care of us. He is a super guy and a valuable asset to your company.
Excellent in every aspect
All issues were detected and resolved.
Floater Technician Lawrence was a Very thorough technician! Office Worker Brittany Wright was very friendly and professional during our many transactions by phone! Great Job!
Great service, very professional! Would definitely use service again!
Polite, professional, and honest. Great service.
My technician came prepared with mask and shoe coverings. I told him the problem and he repaired it within minutes. I’m happy.
The technician called ahead of time and was able to service my Navien tankless water heater. He was quick, accurate and thorough. He also explained what I can do to service the hot water heater myself. My family and I can enjoy a hot shower again.
Very professional work ethic , personable, and easy to communicate with. Does not speak in terms above the normal homeowner. Highly recommend.
My son-in-law had dropped some money in the driveway and our technician, Anthony, knocked on the back door and handed us the money that type of honesty seems to have gone by the wayside these days thank you Anthony
Great service and Jill did a fantastic job wiring our new hot tub. Professional all the way!
These guys were super nice and very professional. You could tell they really knew what they were doing. Would definitely use them again.
Brad and Jonathan were very professional and personable and did a great job redoing all of the drainage plumbing inside the house. It was a huge job and they made quick work of it. I would recommend this business to anyone who needs plumbing repairs. ...Thanks guys!
Spencer was great! Communicated exactly what he was did and why he did it and answered all my questions!
When we woke up this morning our water heater was dumping water down the basement drain. I called Drexler and they had Mike C. at our house not too long after. He was prepared, provided a quick assessment, and gave us multiple options for a replacement. ...He was knowledgeable of the equipment and optional plans. The install crew wasn't available to do the install right away so Mike handled it. I'm not a plumber, but the job looks very well done. I've used Drexler a couple times before for MSD programs, they've been fantastic every time. I will continue to use them.
Technician Jim C was Awesome!
Checked all the boxes because the service was just that good and their price was by far the best. Tony P. came and removed/replaced our old water heater in about 3 hours flat. They couldn't have been more professional or courteous. Great job! Final ...price was exactly as quoted and included permits, installation, removal of old unit and starting the process for final code inspection. I've used a few other local plumbing companies and Tom Drexler has exceeded the performance and value of their competitors. I will be a repeat customer whenever I need a plumber again. *Updated 4/23/2020 for additional services* Eric M. was out to replace some dated sink hardware and he was in and out in no time. Did a great job and has cemented Tom Drexler as my go to plumber from here on out. *Updated 7/28/2020 for additional services* Nick O. came out to fix a leaky faucet and reset a toilet. I am confident that anytime a Tom Drexler plumber comes out, the job will be done right the first time. We hope we never have to call them because it means something is probably broke, but life happens and it is nice knowing we can rely on Tom Drexler to get the job done right.
Tim was very concerned about my issue and spent a lot of time to be certain it was resolved.
Technician was very friendly and professional. He performed his job as expected and didn't waste time. Told us what would need repairs and what could wait showing us multiple estimates to help in making the best decision based on immediate needs, will ...need in the future and costs.
Repaired an old water main above our 3 compartment sink. He arrived promptly the day I called and made the repair early the next morning. Very happy with my experience, thank you!
Very hard working and he didn't leave until the job was done. Would highly recommend.
Shawn A Carrol came to our house to service our air unit me having a special needs child and 6 dogs it was very hot on all of us and very overwhelming. Shawn came in and was so courteous and explained everything to me. Thank you Drexler and to your ...awesome technicians and always being the best. I really appreciate your outstanding company and have and always will call Drexler . Thank you thank you thank!
Brad was the most helpful, and solutions focused plumber I have ever had. He came up with cost-conscious ways to solve the problem of a specialized faucet and he way patient with me as I asked lots of questions. Highly recommend!!